Frequently asked questions

How can I get assistance if I need it?

We have three Quick and Easy Solutions -We’re here to help you! Contact our customer care team through our Live Chat by clicking on the speech bubble on the bottom of our site.

Email our Customer Service Team: customercare@bugattigrp.com.

Call the Customer Care Team: 1-844-832-2555
Monday – Thursday: 8:00 AM – 5:00 PM EST
Friday: 8:00 AM – 3:00 PM EST

What forms of payment do you accept?

Bugatticollections.com, currently accepts Canadian or USA issued Visa, Visa Debit, MasterCard, American Express cards and Apple Pay.

How do I modify or cancel my order once I placed it?

Please contact our customer service team by email or phone. They will be able to assist you with the corrections.

What do I do if I gave the incorrect shipping address or refused delivery by mistake?

In the event the customer provides an incorrect or partial shipping address when placing their order and it’s returned by the carrier or if delivery is refused and returned to sender, we will contact you to validate information. If we are unable to contact you, we will cancel the order and provide a full refund of the original purchase price, minus the shipping and handling charges.

Can I request a price adjustment?

Price adjustments can be made within 7 days of purchase as long as the original receipt is provided, and the items weren’t purchased on clearance. Clearance items are not eligible for price adjustments.

What is your holiday policy?

During the holiday season, any purchase done from November 15thtill can be return by/before January 10th.

How do I unsubscribe from any of your mailing lists?

Hit the unsubscribe button at the bottom of any Bugatti Collections promotion email you’ve received. Alternatively, feel free to contact us by email and one of our Customer Care representatives will unsubscribe you from our email list.

What do I do with the free gift I receive with my purchase if I decide to return the product?

If your order included a free gift with purchase, you MUST also return this item when returning your order. If you fail to return your free item, it’s retail value will be deducted from your refund. As with all product returns, the item must be unused and in its original packaging.

Can I safely use my debit or credit card on your site?

Edition22.com, guarantees a completely safe shopping experience. All credit card and confidential information is safeguarded through encrypted SSL technology.

Are you looking for influencers, professional bloggers to promote your products?

If you are interested, please email us at marketing@bugattigrp.com.